Welcome to kirakiraclean.com!
These terms and conditions outline the rules and regulations for the use of Kira Kira Clean’s Website, located at https://kirakiraclean.com/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use kirakiraclean.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of gb. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing kirakiraclean.com, you agreed to use cookies in agreement with the Kira Kira Clean’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Kira Kira Clean and/or its licensors own the intellectual property rights for all material on kirakiraclean.com. All intellectual property rights are reserved. You may access this from kirakiraclean.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from kirakiraclean.com
- Sell, rent or sub-license material from kirakiraclean.com
- Reproduce, duplicate or copy material from kirakiraclean.com
- Redistribute content from kirakiraclean.com
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Kira Kira Clean does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Kira Kira Clean,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Kira Kira Clean shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Kira Kira Clean reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Kira Kira Clean a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Kira Kira Clean; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Kira Kira Clean. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Kira Kira Clean’s logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
how advanced does a booking have to be in order for us to be able to fulfil it?
5: Short notice online booking:
We do require 24 hours notice when booking is made online, we can not guarantee the availability of a slot if 24 hours notice is not allowed by the customer.
1. Introduction:
“We/us” means KiraKiraClean LTD, of 10 Beaufort Court, Admirals Way, London, E14 9XL, with Company Registration Number 14930650;
“Cleaner,” refers individual, whether a natural person or legal entity, responsible for delivering cleaning services on behalf of KKC.
“Client/Customer” refers to an individual, company, or associated entity as per the Companies Act 2006, to whom cleaning services are provided by either KKC.
“Booking” refers to the reservation of Services made by You through our Website.
“Services” refers to the cleaning services or other home services offered by the Company including one-off end of tenancy cleaning
“Website” denotes the online platform accessible at https://www.kirakiraclean.com or any future URL that may supersede it.
“Address” – means the address where the Customer has requested the cleaning service to be provided.
“Notice” encompasses any written communication exchanged between You and KKC, including emails, text messages, or postal correspondence, to notify changes in the contract terms or addressing concerns.
2. Service Provided
1. Contract Formation and Compliance Commitment
These Terms and Conditions establish a contractual relationship between you, the Customer, and KiraKiraClean LTD. Your engagement with our cleaning services through phone, live chat, email, or website usage signifies your acknowledgment and acceptance of these terms. Both parties involved in this agreement, KiraKiraClean LTD and the Customer, pledge to uphold their obligations in alignment with applicable statutory regulations and ethical standards.
2. Terms Supremacy
In the absence of written agreement by a Company manager, these Terms and Conditions take precedence over any conflicting terms or conditions presented by the Customer.
This ensures clear communication and consistency in our service agreements and reflects our commitment to maintaining clarity and transparency in our interactions with you.
2.1 Approval Requirement
Any changes or modifications to these Terms and Conditions must receive written approval from a Company manager to be considered valid. This ensures transparency and legal compliance in all amendments made.
Safety
3. Service Usage and Safety
Risk Acknowledgment
When utilizing our services, you acknowledge and assume the risk involved in using our housekeepers. You are required to provide a safe working environment and supervise our staff appropriately. Additionally, our operatives are pleased to assist with furniture moving while adhering to Health and Safety regulations.
Safety
3.1 Our cleaning services encompass the cleaning of surfaces up to 3 steps high. Prior to our service, please ensure that all fragile and highly breakable items are either secured or removed.
Preparation
Requirements
4. Essential Requirements
To facilitate our service effectively, it is the Customer’s responsibility to guarantee the provision of hot running water, electricity, and unobstructed drains. In the event of unavailability of these utilities, we reserve the right to discontinue the service, levying a £75 + VAT abortive fee, while absolving ourselves of any additional costs.
Preparation
4.1 Valuable Items:
When making a booking, please ensure to inform us of any high-value items or surfaces that necessitate specialized treatment or chemicals. This includes delicate materials like custom-made furniture, oak surfaces, or any other surfaces that may require extra care during our cleaning services.
4.1.2 Occupancy and Possessions
For our End of Tenancy Cleaning service to be effective, the property must be devoid of occupants and personal belongings during and after the cleaning process.Where belongings are present our service satisfaction guarantee will not apply to that area. If the property is found unserviceable due to excessive belongings in multiple rooms, a cancellation fee equivalent to the cleaning session cost may apply.
4.1.3 Fridge and Freezer Preparation
Prior to our arrival, fridges and freezers should be emptied, defrosted, and switched off to facilitate thorough cleaning. We will not be responsible for cleaning freezers that have not been adequately prepared.
4.1.4 Property Clearance Requirements
For end-of-tenancy cleaning, the property must be free of personal belongings, pets, and and no heavy rubbish items should be left on the prior to service intiation.
Your cooperation in meeting these essential requirements ensures a smooth and successful cleaning process for all parties involved.
Quote adjustment
4.1 Valuable Items:
When making a booking, please ensure to inform us of any high-value items or surfaces that necessitate specialized treatment or chemicals. This includes delicate materials like custom-made furniture, oak surfaces, or any other surfaces that may require extra care during our cleaning services.
4.1.2 Occupancy and Possessions
For our End of Tenancy Cleaning service to be effective, the property must be devoid of occupants and personal belongings during and after the cleaning process.Where belongings are present our service satisfaction guarantee will not apply to that area. If the property is found unserviceable due to excessive belongings in multiple rooms, a cancellation fee equivalent to the cleaning session cost may apply.
4.1.3 Fridge and Freezer Preparation
Prior to our arrival, fridges and freezers should be emptied, defrosted, and switched off to facilitate thorough cleaning. We will not be responsible for cleaning freezers that have not been adequately prepared.
4.1.4 Property Clearance Requirements
For end-of-tenancy cleaning, the property must be free of personal belongings, pets, and and no heavy rubbish items should be left on the prior to service intiation.
Your cooperation in meeting these essential requirements ensures a smooth and successful cleaning process for all parties involved.
Adjustment sand modifications:
Quotation Adjustments for Service Changes
Adjustments Based on Initial Assessment and Service Scope:
If the actual condition of your property requires more effort than initially assessed or if you request additional services beyond the original agreement, we may update our quotation to reflect these changes. We’ll seek your approval for any revised pricing before proceeding with extra cleaning time or services.
business req
do I send people a form / email with a form in it as an automation requesting the extra service they seek?
Adjustment Due to Changes in Requirements: If there are changes to your initial requirements or additional services are requested, we reserve the right to modify the original quotation.
4.2 Cleaners
Our team members are meticulously vetted, hired in-house, and extensively trained to uphold service quality and standards. This rigorous process highlights our commitment to transparency and professionalism in delivering exceptional services.
Cleaning depth / Liability
4.3 Appliance Cleanliness
While we strive to clean your appliances thoroughly, we are not responsible for deeply ingrained dirt that cannot be eliminated using appropriate chemicals if the appliances have not been cleaned since purchase.
4.3.1 Odour Guarantee
We do not assure the complete removal of pet odours or cigarette smoke odours during the cleaning process. Consequently, we will not be held accountable for any deductions related to these odours post-cleaning
Key Return Policy
Key Return Policy
Key Return Assurance:
Following the completion of the service, KiraKiraClean guarantees the return of client keys within 24 hours. This timely handover prioritizes client convenience and security.
Missing Keys Disclaimer:
KiraKiraClean cannot be held accountable for keys reported missing beyond 72 hours post-service. Clients are urged to promptly address any concerns regarding key return within this timeframe.
Key Return Process
Following service cancellation or account settlement, keys will be returned through one of the following methods:
1.Directly by the Cleaner during the final cleaning session.
2.Via recorded delivery or guaranteed delivery at no extra cost, upon your authorisation and with your prior approval.
3.To a designated concierge service subject to your authorization.
Waste removal policy
Waste Removal Provision
Please be informed that removal of rubbish or waste exceeding the standard limit is not included in our end of tenancy cleaning service. As a condition of our service agreement, we kindly ask that you supply the necessary waste removal bags if they are needed for the task at hand. Your assistance in providing these items will contribute to a smooth and effective cleaning process.
4.5 Rubbish Disposal Policy
For privacy and confidentiality reasons, our Cleaners will not empty rubbish bins unless specifically instructed to do so. Moreover, any items found near, the designated bins will not be disposed of without your explicit direction.
Requirements
4.6 Third-Party Inspection4.6 Customer Responsibility
If the Customer arranges for a third party to inspect our cleaning service results, it is imperative to inform us before the service concludes. This advance notification allows us to recognize the third party as an approved inspector and ensures a seamless inspection process.
3. Payment Terms
Payment Terms)
Agreed Payment Rates
Payment rates are established through mutual agreement between the Company and the Customer or their representative. It is imperative that customers adhere to the agreed-upon rates without making any deductions or withholdings from the invoiced amount.
Pricing Policy and Updates
Pricing Policy and Updates
Our displayed prices already incorporate VAT, ensuring transparency in the total cost. The price you see is the price you will pay, with exceptions made only for clear errors or modifications to the initial service request. Please note that while prices may be subject to change, any revisions will not impact bookings that have been confirmed through a Visit Confirmation email.
Payment Card Information
To ensure seamless transactions, it is essential to have a valid payment card on record with us and to notify us promptly of any changes to your payment card details.
Service Payment Process
To streamline the payment process and ensure convenience for our customers, all services are required to be paid for in full through our secure online checkout system. Payment can be made using cash, card, or bank transfer. Kindly note that full payment must be completed prior to our cleaning team leaving your premises.
Secure Transactions
Our priority is to provide a secure platform for making bookings on our website. While we take every precaution to ensure the security of transactions, we regrettably cannot assume responsibility for any fraudulent use of a lost payment card on our platform.
Late payments
Late Payments
While payments are typically made upfront, in the event of an alternative arrangement where payment becomes overdue, we reserve the right to suspend further cleaning services until the outstanding amount is settled. Late payments may result in additional costs being incurred.
Late Payment Fees
In the event that any payment remains outstanding beyond the scheduled booking date, unless otherwise arranged via email,an administrative fee of £10 will be charged along with monthly interest. Payments are considered late 24 hours after an invoice has been marked as received.
Interest on Late Payments
Accounts that are overdue will be subject to an interest charge of 5% above the Bank of England base rates.
No Hidden Charges
Rest assured, as our valued customer, you are not obligated to cover any parking, congestion charges, ULEZ fees, or parking expenses associated with the service provided.
Supplementary Pay Policy
Any additional tips or supplementary pay given by clients to our cleaners are entirely at the discretion of the client and are not under our control. Any tips or additional pay given by clients to our cleaners will be fully distributed to the cleaning team on the job, provided that KKC was made aware of the tip’s provision.
Cancellation and Refund Policy
Cancellation, rescheduling policy
Cancellation Policy
To qualify for a full refund, cancellations must be made no later than 48 hours before the scheduled service. This flexible policy accommodates unforeseen changes in our clients’ schedules while ensuring the smooth operation of our service timetable.
Late Cancellation and Rescheduling Policy
For regular clients, any late cancellation or rescheduling within 48 hours of the appointment will result in a fee equivalent to the full price of the cleaning session.
Refunds and pricing readjustment policy
Refund Policy
KiraKiraClean operates under the Service Guaranteed Satisfaction scheme ( see section 5), meaning we do not entertain refund claims once a cleaning service has been completed. Clients are required to pay the service fee, and if needed, a replacement service will be arranged to ensure the job meets the client’s requirements. This policy is designed to maintain fairness to both our valued clients and dedicated cleaning staff.Consumer Rights Compliance: ( other heading, can pick between the two)
Validation Process
Customers are urged to use our service checklist for quality inspection. If concerns are raised within 72 hours post-service and re-servicing isn’t feasible within this window at no additional cost, the customer qualifies for a price reduction, aligning with the Consumer Rights Act 2015.
How to get Refunds ( to reword )
Direct Contact Policy
For any refund or service adjustment requests, please contact us directly for assistance. Please see section 13 for our contact details they are otherwise accessible on our website and in our service communications.
Worth rephrasing and referencing to section 13 of TOS appropriately
Misleading information
Cancellation and Refund Policy
Cancellation Due to Misleading Information:
The Company retains the right to cancel contracts and retroactively adjust fees for past services if misleading or false information was used to secure discounted services.
Extreme property
Cancellation and Refund Policy
Extreme Property Conditions:
In situations where the property condition is deemed extreme, characterized by excessive soiling, hazardous waste, infestations, or hoarding, KiraKiraClean reserves the right to cancel the session and apply an abortive fee of £75 + VAT.
Price Adjustment for Extreme Conditions:
Should the property be classified as extreme, necessitating additional time due to safety hazards or unforeseen challenges, clients should anticipate a price readjustment to accommodate the extended cleaning requirements.
Breach of TOS ( to reword ) // Cancellation of service
Automatic Termination Policy
If any Terms are breached, your permission to access our Services and Website will cease automatically.
Service Cancellation
Company Discretion:
We maintain the authority to cancel any Booking at our discretion without prior notice or explanation.
Unable to gain access / lock-out fees
Cancellation and Refund Policy
Lock-Out Fee:
Clients will be charged the full price of the booking if the Housekeeper is unable to start the clean due to circumstances beyond our control, including failure to provide access to the property or issues with the client’s keys that prevent entry upon arrival.
Service Satisfaction Guarantee (former section 8)
Customer Satisfaction Guarantee
Under our Guaranteed Satisfaction scheme, if our cleaning service falls short of your expectations, we provide a free re-cleaning session to ensure your satisfaction. This customer service guarantee must be claimed within 72 hours following the service completion for prompt resolution. Any dissatisfaction or issues with the service must be reported within 72 hours; failure to do so may result in complaints not being considered.
Service Satisfaction Protocol
All cleaning services are considered satisfactory unless a complaint is lodged in writing within 72 hours of service completion. This allows us to promptly investigate, address, and rectify any issues, ensuring the Customer’s satisfaction.
How to complain ( requesting / using satisfaction guarantee ):
Feedback and Complaint Submission Guidelines
Feedback and Complaint Submission Guidelines:
To submit a complaint or feedback, please provide a written notice (via letter or email) within 72 hours following the completion of our cleaning service. Ensure to include photographic evidence and a detailed description of the concern for a comprehensive understanding and prompt resolution.
Feedback and Complaint Submission Guidelines
Feedback and Complaint Submission Guidelines:
To submit a complaint or feedback, please provide a written notice (via letter or email) within 72 hours following the completion of our cleaning service. Ensure to include photographic evidence and a detailed description of the concern for a comprehensive understanding and prompt resolution.
Solution ( reword )
One-Off Cleaning Service Satisfaction Policy
One-Off Cleaning Service Satisfaction Policy:
In the event of any complaints regarding our one-off cleaning services, KiraKiraClean commits to offering a re-cleaning session for specifically disputed areas, at our expense. The duration of this re-cleaning will not exceed half the time of the original service provided.
Satisfaction Guarantee Guidelines :
Access for Re-Cleaning Guarantee
Access for Re-Cleaning Guarantee:
To ensure we can address and resolve any concerns, customers must allow KiraKiraClean access to the property for necessary re-cleaning of disputed areas within the 72-hour guarantee period. Failure to provide access absolves KiraKiraClean of any liability for unresolved complaints.
Satisfaction Guarantee Limitations:
For End-of-Tenancy and After-Builders cleaning services, the Satisfaction Guarantee is void if the property continues to be inhabited within 72 hours following the cleaning session.
Re-Cleaning Protocol
Re-Cleaning Protocol:
The Customer agrees to allow the Company back to re-clean any disputed areas before making any attempts to clean those areas personally or engaging a third party for cleaning services. It is essential that KiraKiraClean is given the first opportunity to address any service shortcomings before seeking external assistance. Failure to follow this protocol will result in the matter being considered fully settled.
Claims
Inspection
Absence of Inspection:
If neither the Customer nor any designated third party is present to inspect the completed cleaning service, or if there is a refusal to conduct an inspection, it is essential to report any unresolved issues within 72 hours post-service completion. Failure to adhere to this timeframe limits the Company’s responsibility and the applicability of our guarantee for addressing reported cleaning concerns.
Claims Policy
Immediate Inspection:
Customers are expected to carefully inspect the completed work as soon as the cleaning is finished. If any issues are noted, it is essential to promptly bring them to the attention of the cleaners while they are still on-site. Our team is dedicated to addressing and resolving any concerns to meet your complete satisfaction.
Claims Solution
Service Guarantee:
We pledge to address any concerns or issues reported within 72 hours of the completion of our cleaning services. It is essential for customers to notify us of any problems within this timeframe for us to take corrective action. Please note that failure to report issues within 72 hours will result in the customer not being entitled to any rectifications
Damage
In cases of verified Damage
Claims Policy
Damage Liability:
Although our cleaners take precautions to prevent breakage, accidents may occur. While we strive for identical replacement in case of damage, it cannot be guaranteed. To minimize risks, we advise clients to store irreplaceable items securely during cleaning sessions to prevent any potential damage.
Claims Policy
Existing Damage Disclaimer:
We do not accept liability for damage arising from improper installation or pre-existing damage to the Customer’s property. It is assumed that all surfaces are prepared for cleaning, and we are not responsible for old stains or damages that cannot be fully remedied using industry-standard cleaning methods.
Claims Policy
Damage Verification Procedures:
When filing damage claims, it is imperative to substantiate that the damage unequivocally stemmed from the actions of our cleaners or subcontractors. This stringent requirement reinforces our dedication to transparent and accountable service practices, ensuring fair resolution processes.
Claims Policy
Repair and Replacement:
In instances of verified damage attributable to our cleaners, we will strive to repair the item at our expense. If repair is unfeasible, clients will be credited with the current actual cash value of the item toward a similar replacement sourced by us upon full payment for the service.
Claims Policy
In the event of confirmed damage caused by the company, the customer consents to the Company’s engagement of a contracted or licensed repair professional to address the damages before enlisting external repair services and before initiating any self-repair actions. Failure to do so will consider the matter to be fully settled
Claims Policy
Satisfaction Affirmation:
By filling out and submitting a Satisfaction Form, clients indicate their approval of the service provided, signaling the closure of the claim window for damages. This formal acknowledgment reinforces our commitment to guaranteeing client satisfaction and upholding service accountability.
Liability
Third-Party Disclaimer
Third-Party Disclaimer:
We absolve ourselves from liability concerning actions or costs attributed to third parties present on the customer’s premises during cleaning visits. It is the customer’s sole responsibility to grant access to any third parties.
Third-Party Access
Third-Party Access:
KiraKiraClean is not responsible for third parties at the Customer’s premises during cleaning visits or for any costs incurred due to these third parties not being granted access. ( there’s probably two if these by now and maybe one in service claims ), probably shouldn’t be in insurance
Loss and liability exclusions:
Loss and Liability Exclusions
Loss and Liability Exclusions:
The company maintains that it shall not be held liable for losses, expenses, damages, or delays resulting from various circumstances, including outstanding balances, unsatisfactory results due to client actions, odours post-cleaning, and late arrival of cleaners beyond our control.
Loss and Liability Exclusions
KiraKiraClean shall not be liable under any circumstances for any loss, expense, damage, delay, costs, or compensation, whether direct, indirect, or consequential, which may be suffered or incurred by the Client arising from or in any way connected with damages worth £500.00 or less.
Liability for Indirect Losses
Liability for Indirect Losses:
We are not responsible for indirect losses resulting as a side effect of the main loss or damage. This includes but is not limited to loss of income, business, profits, data, or office time, whether caused by negligence, breach of contract, or otherwise.
Faulty Items Liability
Faulty Items Liability:
KiraKiraClean LTD will not be liable for damages caused by faulty or broken items that lead to further damages.
Liability Disclaimer
Limitations of Liability:
KiraKiraClean shall not be liable for any damage due to faulty goods, ordinary ‘wear & tear,’ or as a result of reasonable use of any cleaning equipment and products.
Service Times
Service Times:
Arrival and cleaning times are estimates. KiraKiraClean is not liable for missed or canceled appointments or any associated costs due to delays.
Insurance
Insurance Coverage:
We maintain a £1 million public liability insurance policy, backed by a reputable insurer, to provide protection for both clients and our business operations.
Excess Cost:
Clients are accountable for excess expenses starting at £500, varying based on the nature of the claim. Detailed coverage information, including policy documentation, is readily accessible for client review.
Insurance Claim Consideration
Insurance Claim Consideration:
In the event of damage necessitating an insurance claim, the age of the damaged item(s) will be factored into the calculation of its replacement value. This approach ensures fairness and accuracy in assessing compensation, aiming to restore the customer to their pre-loss position.
Where to report to
Damage Policy
Reporting Process:
Any damage must be reported to KiraKiraClean within 72 hours of the scheduled cleaning session’s conclusion. Clients should report damage promptly via email at info@cleaning-express.com or by calling the Customer Services Team at 0203 490 2262.
Evidence
Proof of Damage
Proof of Damage:
To qualify for compensation, it must be conclusively proven that the damage was directly caused by KiraKiraClean’s cleaners, subcontractors, or employees. This requirement ensures that claims are substantiated and fair.
Evidence Submission
To facilitate the claims process, clients must provide all relevant damage information and photographs as evidence if applicable. Initial damage reports can be submitted via email or phone, with subsequent information required via email for clarity and documentation purposes.
Purchase Verification
Clients need to provide a receipt or bank statement as proof of purchase for damaged items to initiate the compensation assessment.
Compensation
Compensation Options
Compensation Options
At KiraKiraClean, we may offer compensation through credit, repair, replacement, or reimbursement. The type of compensation is determined by the outcome of our formal investigation, mutual consent on compensation methods is required before any compensation is issued.
Mutual Consent
Mutual Consent
Agreement on the method of compensation is necessary before any compensation is issued. Without mutual consent, KiraKiraClean reserves the right to refuse compensation, maintaining fairness in our resolution process.
Satisfaction Form Impact
Satisfaction Form Impact:
If a Satisfaction Form has been completed and submitted, indicating satisfactory service, no further damage claims will be entertained.
Excluded Items and Refunds
Excluded Items and Refunds:
Items excluded from our liability coverage include cash, jewellery, art, antiques, and items of sentimental value. Refunds for sentimental items are based on their current cash value only.
Protection of Irreplaceable Items
Protection of Irreplaceable Items:
To safeguard irreplaceable items, we request that they be stored away or not cleaned by our operatives.
Confidentiality
Confidentiality
We reserve the right to refuse disclosure of confidential company documents, ensuring the integrity and privacy of our business operations.
Privacy Policy
Privacy Policy Agreement
Privacy Policy Agreement:
By accessing and using our website, you agree to the processing of your personal information in line with our Privacy Policy. This policy outlines our practices and your rights concerning your data, ensuring compliance with the General Data Protection Regulation (GDPR).
Accuracy of Provided Data
Accuracy of Provided Data:
You affirm that all personal data you provide us is accurate and up-to-date. It is important for ensuring efficient service delivery and communication.
Data Protection Commitment
Data Protection Commitment
We are committed to safeguarding your personal information. Taking all necessary precautions, we strive to protect your data from unauthorized access, in adherence to GDPR and our internal data protection protocols.
Force Majeure
Nature of Force Majeure Events:
Force Majeure Events encompass various unforeseen incidents including, but not limited to, natural disasters (e.g., floods, earthquakes), societal unrest (e.g., strikes, riots), security threats (e.g., terrorist attacks), and significant disruptions (e.g., pandemics, government actions). These events also cover the unavailability of essential public or private infrastructure like transport and telecommunications.
Force Majeure Clause
Force Majeure Clause:
Should a Force Majeure Event occur, KiraKiraClean will not be held liable for any delay in performance or failure to perform our cleaning obligations under the contract during the time the event persists.
Resolution During Force Majeure Events
Resolution During Force Majeure Events:
During such events, our service delivery timeline may be extended accordingly. We will endeavor to seek alternative solutions to fulfill our contractual duties despite ongoing challenges, aiming for the earliest possible resumption of normal service.
General inc Contact information + Severance + Governing law 14) Stautory compliance ( may literally be the same as privacy policy ) ( is it needed ?) what does it fully mean?) ( if core can most likely be nested in general )
Agreement Supremacy
Comprehensive Understanding:
This document, along with any referenced materials, represents the complete agreement governing the services provided. It supersedes all prior communications or agreements, ensuring clarity and mutual understanding in our service commitments.
Terms and Conditions Updates:
We may update these terms and conditions from time to time to reflect changes in our services or our legal obligations. We’ll notify you of any changes beforehand. By continuing to use our services after receiving this notification, you agree to the updated terms.
Exclusive Enforcement:
This agreement and its terms solely apply to eMop and you, the client. It is explicit that no third party has the right to enforce or utilize any provision within these terms and conditions.
Notice Procedures
Effective Communication:
For all correspondence, please direct your notices to Housekeep Limited at Farringdon House, 105-107 Farringdon Road, London, EC1R 3BU. We will contact you using the details provided during booking. Notice delivery is considered immediate upon website posting, 24 hours after email transmission, or three days following letter posting. Valid proof of notice includes a correctly addressed, stamped, and mailed letter or an email sent to the specified address. This procedure ensures clear and efficient communication between us.
Respectful Environment Policy
Client and Cleaner Conduct:
In our commitment to fostering a professional and respectful environment, we strictly prohibit abusive, harassing, or offensive behavior. This includes any actions or words that belittle, insult, embarrass, or intimidate individuals based on protected characteristics such as race, gender, age, disability, or other legally safeguarded attributes. Should any client exhibit such unacceptable behavior towards our cleaners or staff, we reserve the right to promptly terminate the service contract without refund.
Non circumvention
Client Terms of Service: Direct Work Prohibition and Non-Circumvention
Client Compliance Agreement
Policy Summary:
For the integrity of our service operations, it is imperative that Clients recognize and adhere to the directive prohibiting direct work arrangements between Cleaners and Clients under KiraKiraClean. Cleaners are bound by non-solicitation and non-circumvention obligations within their contracts with KKC.
Consequences of Violation:
Should either the Client or Cleaner engage in activities aimed at diverting business from KiraKiraClean by conducting direct transactions, KiraKiraClean retains the right to seek compensation for any resultant financial losses incurred due to this circumvention.
Acknowledgement and Acceptance:
By accepting these terms, clients affirm their comprehension and acceptance of these regulations. This mutual agreement fosters a service environment characterized by equity, respect, and adherence to legal standards, benefiting all involved parties in the service experience provided by KiraKiraClean.
Media
Online
By sharing any form of content on our website—this includes but is not limited to reviews, comments, ratings, profiles, or service listings—you are granting us a continuous, worldwide, non-exclusive, free license. This allows us to use, modify, and display this content on our platform. Our goal is to foster a transparent and trustworthy community where your feedback and experiences can help inform and guide other clients.
Service Documentation Policy
Overview of Documentation Practice
Permission for Property Documentation:
Our team, including cleaners and staff, may take photographs or videos of your property as part of our service delivery documentation. This documentation is strictly limited to showcasing the quality and completion of our services, and no individuals will be captured in these images or videos.
Revoking Permission:
You have the right to withdraw this permission at any time. To do so, we require a written statement from you. This ensures that our service documentation practices are fully aligned with your privacy preferences.
By agreeing to our terms, you grant us consent for this form of documentation, highlighting our mutual commitment to transparency, privacy, fairness, and respect throughout our service process.
Contact information:
- Should you have any questions, concerns, or need further information, please do not hesitate to contact us through:
Email: contact@kirakiraclean.com
Mail: 10 Beaufort Court, Admirals Way, International House, London, E14 9XL
Governing Law
Legal Framework and Dispute Resolution: / Governing Law and Dispute Resolution:
These terms are governed by the laws of England. In case of any disputes or claims related to our services, they will be resolved exclusively in the courts of England and Wales.
Severability
Severability Clause
Ensuring Validity of Remaining Terms:
If any part of these Terms is deemed unlawful, void, or unenforceable, that specific provision will be considered separate from the rest of the Terms. This separation does not impact the validity or enforceability of the remaining provisions.